Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a free estimate
• Book our residential, commercial, or office cleaning services
• Contact us via phone, email, or our website
• Subscribe to our newsletters or promotional materials

The personal information we collect may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (e.g., credit card details)
• Any other information you choose to provide

Non-Personal Information

We may automatically collect non-personal information when you visit our website, such as:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referral source (how you arrived at our website)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our cleaning services
• Process transactions and send you related information
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about promotions, upcoming events, and news
• Monitor and analyze usage and activities to improve our services
• Detect, prevent, and address technical issues or fraudulent activities

3. Disclosure of Your Information

Service Providers

We may share your personal information with third-party vendors, contractors, or agents who perform services on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service

These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies and Technologies Used:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how our website is being used.
• Google Analytics 4 (GA4): We use Google Analytics 4, which uses first-party cookies to collect and analyze data about website usage. GA4 helps us understand how visitors interact with our site, allowing us to improve our services and user experience.

Google Analytics 4 collects information such as:

• Pages visited and time spent on our website
• Device and browser information
• Approximate geographic location (country or city)

This data is collected in an anonymized form and does not personally identify individual users. Google's ability to use and share information collected by GA4 is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

You can opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings to block cookies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update your personal information.
• Deletion: You can request that we delete your personal information.
• Opt-Out: You can opt out of receiving promotional communications from us.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Third-Party Links

Our website may contain links to third-party websites not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Lynn's Luxury Cleaning Services
Email: info@lynnsluxurycleaning.com
Phone:  (508) 731-4144